![]() ![]() Can provide consistently high-quality service □Ī chatbot for customer service can handle thousands of customers at once. A well-built chatbot can automate up to 80% of routine inquiries, and can be available to as many customers as necessary, 24/7. However, bots are fantastic tools for automating routine and repetitive inquiries to save your human agents time. ![]() Let’s get one thing straight first: Chatbots aren’t here to take the place of your human customer support team. Can save you time, money, and resources □ Why your business should use a chatbot for customer serviceīecause Messenger chatbots: 1. The best part: You don’t need a big budget, a team of engineers, or even any coding knowledge to set up automated customer service via bot yourself. But one of the most popular use cases for a bot is providing excellent, on-demand customer service. Businesses can use chatbots for many reasons, to help with everything from lead generation to sales. This is where a Messenger chatbot comes in. Even if they could, it certainly wouldn’t be an easy-to-manage or cost-effective solution. But most businesses can’t afford a huge team to provide this kind of support consistently, around the clock. The modern consumer expects 24/7 service that’s fast, helpful, and friendly. And what’s the quickest way to lose a customer? Through a poor customer service experience. “It takes months to find a customer and only seconds to lose one,” in the words of Vince Lombardi. ![]()
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